Starting wage: $27.50/hr

Company Standards

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Position Summary

The Group Sales Event & Catering Coordinator supports the planning, coordination, and execution of group sales and catering events. This position ensures accurate communication, organized documentation, timely follow-through, and exceptional guest service throughout the event lifecycle.

The coordinator serves as a liaison among the Group Sales event & catering team, Banquets, clients, vendors and other internal departments. The position requires professionalism, accountability, attention to detail and consistent demonstration of Angel of the Winds Casino Resort’s WEACT values.

Responsibilities

• Coordinate assigned group events from handoff through post-event follow up.
• Prepare, review, revise, distribute, and maintain event proposals, contracts, BEOs, floor plans and related materials as directed for accuracy and completeness.
• Obtain and document client confirmations, final guest counts, menu selections, room setups, audiovisual requirements, timelines and special requests by established deadlines.
• Maintain accurate event files, client records, contact information, notes, approvals and correspondence.
• Track outstanding client information, payments, approvals, deadlines, and other required event details.
• Update and maintain the master group events calendar.
• Coordinate event related signage, menus, marketing materials and other client facing materials.
• Monitor and observe guest’s experience. Ensure guests are satisfied with the food and service. Respond to guest concerns as needed.
• Be knowledgeable and able to answer questions about our F&B offerings and services of the banquet department.
• Review event setups, room configurations, signage and assigned details before each event.
• Complete accurate and timely documentation before, during and after events.
• Maintain confidentiality and security of client information, contracts, pricing and internal business records.
• Identify opportunities to improve event organization, communication, and coordination processes.
• Verify that event preparations align with approved BEOs, contracts, floor plans and client expectations.
• Conduct event day walk throughs and monitor assigned events as appropriate.
• Maintain a pleasant atmosphere at all events.
• Maintain safety standards.
• Ensure that all items on banquet event orders are executed as promised to our client.
• Maintain clean facilities and service areas.
• Coordinate and follow up with casino departments to ensure accurate delivery of promised services.
• Serve as a primary coordination contact for assigned events.
• Respond to client and internal inquiries promptly, professionally, and accurately.
• Communicate event changes, special requests, deadlines, and serve expectations to the appropriate departments.
• Coordinate and participate in pre-event meetings as needed.
• Assist with client site tours and prospective guest visits.
• Demonstrate honesty, responsibility, integrity and fulfillment of commitments.
• Maintain professional and collaborative relationships with clients, vendors, business partners and team members.
• Work nights, weekends and holidays as required.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Qualifications

• Exceptional guest service skills required.
• At least two years’ Hospitality experience in a group sales events and catering position.
• Position requires a person with a positive attitude that is driven, creative and resourceful in achieving results.
• Ability to prioritize competing responsibilities in a fast-paced environment.
• Calm individual who can operate under pressure, deadlines, and demands of the business.
• Knowledge of a 24-hour, 7 day a week operation.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Follow company policies, departmental procedures, gaming regulations, confidentiality requirements and applicable safety standards.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record, including working nights, weekends and holidays as required.
• Proven intermediate skills in Windows XP, MS Office Programs (Word, PowerPoint, Excel), and experience with event & catering database systems (Salesforce, Versa) strongly preferred. Ability to prepare reports, correspondence, charts, forms and other information and instructions.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
• Must have a valid Driver’s License.

Physical Demands and Work Environment

This position requires frequent communication with clients, team members and other departments through verbal, written and electronic methods. The position requires a combination of sitting, standing, walking and occasionally bending, reaching or crouching. The employee may occasionally lift, carry, push or pull event related materials, signage, supplies or equipment weighing up to 25 pounds as applicable to the essential functions of the position. Work schedules may include evenings, weekends, and holidays based on business needs. Reliable attendance, punctuality, flexibility and the ability to adapt to changing operational priorities are essential. This is a 24 hour, 7 days a week work operation.