Starting Wage: DOE

Company Standards
At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Oversees staffing, safety, training and evaluations of Grounds and Maintenance departments
• Works with department staff on troubleshooting building and equipment issues and preventative maintenance by having a working knowledge of mechanical, electrical, plumbing, HVAC and building maintenance principles and practices.
• Maintains accurate records of the condition of equipment and other systems necessary for continued/uninterrupted operation of the building/business. Along with developing and administrating short and long term goals for maintenance, upkeep, and remodeling construction of facility.
• Coordinates contractor work for maintenance projects including electrical, plumbing, HVAC and renovation needs and maintain Gantt charts of all projects.
• Oversee architects, engineers, contractors, and subcontractors for large contracted projects.
• Coordinate inspections, permits and licenses for the physical plant including elevators, fire suppression, fire alarms and general safety and code requirements as deemed appropriate by governing agencies.
• Conducts regular walk through and inspections to ensure the cleanliness, maintenance and overall appearance and condition of the facility and grounds (top to bottom).
• Makes recommendations and prepares cost estimates on areas of immediate concern for attention or repair, particularly with regard to life, health and safety, visual appeal, general maintenance.
• Responsible of updating working AutoCAD drawings as areas are modified by the team.
• Organize, coordinate and manage the overall maintenance operations including curb appeal, timely work request service, quality turnover/ make-ready schedule, and cost-effective inventory control and ordering for the property.
• Manages and maintain all contracts and warranties.
• Diagnose and perform minor and routine maintenance/ repair in a timely and professional manner. Assure all service requests are completed on a daily basis.
• Participates in formulating and administering company policies and developing long-range goals and objectives for the department.
• Hires and develops staff in the areas of customer service, hospitality and policies and procedures. Monitors and adjusts staffing levels.
• Ensures all work and training in department is in accordance with established safety procedures and according to the standards of the Casino and OSHA.
• Responsible for the coordination and oversight of all safety and code requirements as deemed appropriate by governing agencies.
• Creates, implements and assesses training and safety programs.
• Responsible for preparing and monitoring the Grounds and Maintenance Department budget.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• Proficient in AutoCAD and related programs required.
• Bachelor’s degree preferred.
•  At least five (5) years’ experience specializing in maintenance of a large commercial facility or physical plant; or equivalent combination of education and experience directly related to facility or property management.
• At least five (5) years’ supervisory/managerial experience in a small to mid-size company with the ability to manage staff in a fast paced environment is required.
• Previous experience in supervising and managing schedules on construction projects. Experience working with plumbing, electrical and HVAC systems.
• Knowledge of technical aspects of facility or property management along with 
• Knowledge of equipment and purchasing requirements.
• Ability to prepare complex reports, correspondence, charts, layouts, forms, handbooks, memoranda and other information and instructions with strong mathematical skills.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Ability to read blueprints and technical drawings

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A/3 gaming license with the Stillaguamish Tribal Gaming Agency (TGA) and the State of Washington.
• Valid Driver’s License.
• Must provide a signed release allowing the company to obtain your driving abstract in order to show proof of good driving record.
• Must be able to be insured to drive company or customer vehicles by the company insurance carrier.
• Must be able to obtain and maintain an Angel of the Winds’ Certified Forklift Operator’s License (ANSI Standards WAC 296-863 and OROSHA 1910.179) for Class I and Class IV forklifts.

Physical Demands and Work Environment
Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 75 pounds of force occasionally, and/or up to 40 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Requires repetitive movement with the ability to stand and/or walk for an entire shift. This position requires being outside in different weather conditions for some of the shifts. This is a 24 hour, 7 days a week work operation.