Starting Wage: $21.50/hr

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Position Summary

The Slot Lead Ambassador is responsible for overseeing operations of a shift on the ambassador team, focusing on team building, and leadership. This role involves daily oversight, ensuring efficient operations and guest satisfaction. You will lead ambassadors on shift in compliance with gaming regulations and internal policies while maintaining a seamless and engaging gaming experience.

Responsibilities

• Greets and interacts with guests in a friendly, professional, and attentive manner.
• Takes charge during assigned shift and is available to give advice and direction to staff.
• Assigns workstations, projects, and responsibilities to staff and expedites workflow and monitor’s progress. 
• Communicates and resolves any problems with guests or employees.
• Ensure all workstations are stocked, neat, clean and organized.
• Ensures that gaming procedures and regulations are properly implemented and adhered to.
• Responsible for training of all employees on assigned shift.
• Shares information with other departments to facilitate their handling of guest situations.
• Performs or assists staff members in performing duties.
• Monitors and corrects minor machine malfunctions.
• Cash handling on the gaming floor when required.
• Promptly answers all calls on the gaming floor when required, i.e., paper jams, bill accept or wins, etc. promptly. 
• Helps maintain cleanliness of gaming floor.
• Verifies all jackpots and hand pays in accordance with current gaming regulations and procedures.
• Provides oral and written directions to staff members as needed.
• Trains staff on department policies, procedures, regulations and guest service.
• Monitors staff job performance and provides feedback as needed.
• Maintains confidential daily record of tips, as applicable.
• Correctly completes all required paperwork per company procedure.
• Attends all mandatory department, casino and/or training meetings.
• Follows all department and casino policies, procedures, and regulations as required.
• Ensures compliance with Tribal, State, Federal, and NIGC regulations.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Associate’s degree (A.A.) or equivalent from two-year college or technical school OR 2 to 5 years of experience with two years or more of supervisory experience in the gaming or hospitality industry.
• Exceptional guest service and organizational skills.
• Proficient with handheld wireless devices such as iPods, iPads and computers
• Ability to interact positively and work in a fast-paced environment.
• Ability to effectively communicate information in one-on-one and small group situations.
• Basic math skills which include the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to establish procedures for the effective implementation of the Slot Operation Manager’s directives. 
• Ability to prepare reports, correspondence, charts, layouts, forms, handbooks, memoranda and other information and instructions. 
• Skill in identifying and resolving problems under pressure
• Associate’s degree (A.A.) or equivalent from two-year college or technical school OR 2 to 5 years of experience with two years or more of supervisory experience in the gaming or hospitality industry preferred.
• Familiarity with gaming regulations and requirements preferred.
• Experience with slot gaming systems (Bally/LNW, IGT, Servizio, JackpotXpress) or other operational management systems preferred.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. Requires the ability to stand, walk, bend, crouch and reach often for the duration of the shift.  The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. This is a 24 hour, 7 days a week work operation.