Starting Wage: $24.00/hr.

Company Standards

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

•  Oversees and assists all activities of Bowling operations.
•  Assists Manager in hiring and developing employees in the areas of Core Values, customer service, hospitality and policies and procedures.
• Oversee the daily process to ensure guest satisfaction by consistent delivery of both product quality and service in a prompt and courteous manner.
• Maintain procedures for credit control, handling of financial transactions, security of monies, guest security, and emergency/safety procedures.
• Selects, hires, trains, evaluates, disciplines, and recommends salary increases for staff.
• Inspect Bowling facility, and public areas for cleanliness and appearance on a daily basis.
• Works in conjunction with the other departments on promotions, property needs along with any food and beverage accommodations requested.
• Assists the Beverage team with public events held in the adjoining event space when needed.
• Conducts staff meetings of operations personnel, or confers with subordinate personnel to discuss operation problems or explain procedural changes or practices.
• Manages priorities and assignments of the team.
• Monitor’s variances using the most current policies and procedures for the Bowling outlet.
• Follows and ensures that Policies and Procedures of the Bowling property and Casino Operation are followed.
• Analyzes, manages and reports operations financial performance and makes suggestions to improve such findings.
• Assists in overseeing team schedules. Ensures adequate coverage.
• Ensures compliance with Tribal, State, Federal regulations.
• Ensures control/protection of company assets.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned. 

Qualifications

• Exceptional guest service skills are required.
• Minimum 2 Year in Supervisory or leadership position supervising a team in a guest service environment.
• Minimum 2-3 years’ Bowling Operations experience.  
• Casino knowledge is preferred.
• Knowledgeable in bowling operations and reservation systems.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions.
• Ability to document and write training manuals to standardize training and support employees.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A gaming license with the Stillaguamish Tribal Gaming Agency.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. Requires repetitive movement with the ability to stand and/or walk for an entire shift.