Starting Wage: $26.00/hr

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Maintain a high level of player recognition, confidentiality and personal service to existing guests. 
• Assist Executive Casino Hosts with increase gaming revenues through the development and maintenance of relationships with a targeted guest base.
• Must show enthusiasm, high energy, strong phone etiquette and have excellent interpersonal skills.
• Establish and grow new and existing experience members by monitoring rated play and making reinvestment judgments based on play levels.
• Attend player events, interact with invited players, and provide guest service on and off casino property in a professional courteous manner. 
• Handle guest questions, concerns, complaints, and discrepancies while following appropriate Internal Controls and reporting requirements.
• Respond to guest requests, questions or problems in a timely fashion and must be able to resolve and handle difficult situations 
• Contact players in person or via telephone to market promotions and events and increase trip frequency.
• Act as liaison between the Player Development Department and other departments to ensure needs of hosted casino players are met
• Determine player eligibility for complimentary services
• Must be able to work any schedule; days, swing, and graveyard. Holidays and weekends required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service and communication skills required.
• Minimum of (1+) years related experience and/or training in sales or casino business including table games and slots, or equivalent combination of education and experience
• Ability to prepare, read and interpret documents
• Strong Microsoft Office, Excel, Word and PowerPoint skills required
• A minimum of (2+) year in a customer service environment required.
• Ability to speak and communicate effectively with individuals and before groups of people
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently. 
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Direct experience in network building skills and strong telemarketing skills required
• Must be able to stand and walk for long periods of time.
• Bilingual Preferred

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A/III gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with some sedentary work, occasional bending and crouching. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis.  This is a 24 hour, 7 days a week work operation.