Starting Wage: $24.00/hr

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Responsible for maintaining the center equipment under the direction of the Manager and/or Bowling Supervisor
• Responsible for training Mechanic l's and new hires, working with the Bowling Manager/and or Supervisor to ensure they are following a documented training schedule and progressively building their Bowling technician skills
• Creates Tech break schedules and fills in when needed to cover the shifts for Tech PTO/Call out coverage
• Assists in maintaining pinspotters/setters, automatic scoring equipment, lanes and all other bowling center equipment at the highest level of operating proficiency
• Maintains and replenishes correct parts inventory by recording machine repairs and parts used
• Follows established Preventive maintenance program
• Maintains a clean work area and a safe working environment
• Responds to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem
• Trains Mechanic l's to abide by the Machine Area Safety Procedures and Standards of Operation
• Follows and ensures that Policies and Procedures of the Bowling property and Casino Operation are followed
• Ensures compliance with Tribal, State, Federal regulations
• Ensures control/protection of company assets
• Able to communicate in a clear and professional manner
• Works well with others and takes feedback well
• Must be able to get in, out and on top of machines with the ability to perform repairs/maintenance in constrained area
• Must be able to work and concentrate in a loud and chaotic environment
• Works with Tech l's to create and maintain a daily/weekly and annual preventative maintenance calendar
• Ability to troubleshoot and repair mechanical and electrical systems
• Knows and understands belt driven mechanically timed systems
• Open availability, including weekend nights and holidays as required
• Performs other duties as assigned

Qualifications

• Exceptional guest service skills are required
• Combination of education and 3-5 years of experience working as a mechanic or maintenance technician in a customer service-oriented environment
• AMF Pinsetter Experience is preferred
• Has experience working with belt driven mechanically timed systems and understands the mechanics/has ability to repair belt systems
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions
• Knowledgeable in bowling operations - 1 year of experience required
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills
• Working knowledge and understanding of MSDS, OSHA requirements, and biohazard clean up and disposal
• Must be 18 years of age or older

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.
• Technical certificate in an industrial related field

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 75 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement with the ability to stand and/or walk for an entire shift.