Starting Wage: DOE

Company Standards
At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Oversee daily operations and maintenance of building systems, including HVAC, plumbing, electrical, fire safety, and structural infrastructure.
• Supervise and schedule in-house maintenance technicians and contractors.
• Develop and implement preventive maintenance programs to minimize equipment downtime. Maintain oversight of CMMS work orders (familiarity with HOTSOS is a plus).
• Monitor facility budgets, expenditures, and maintenance schedules.
• Conduct routine inspections to ensure compliance with safety, health, and environmental regulations.
• Respond to emergency maintenance requests and prioritize tasks efficiently.
• Coordinate facility improvement, renovation, and repair projects.
• Maintain accurate records of maintenance activities, inspections, warranties, and service logs.
• Manage relationships with service providers, vendors, and contractors.
• Hire, train, and develop staff with a focus on guest service, hospitality, and adherence to policies and procedures. Monitor and adjust staffing levels as necessary.
• Assist in developing long-term capital improvement plans for facility infrastructure.
• Collaborate with other departments to support organizational goals and operational needs.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• High school diploma or GED required; Associate or Bachelor’s degree in Facilities Management, Engineering, or a related field preferred.
• Minimum 5 years of experience in building or facilities maintenance, including at least 2 years in a supervisory or management role.
• Strong working knowledge of HVAC, electrical, mechanical, and plumbing systems.
• Familiarity with local building codes, OSHA regulations, and environmental standards.
• Proven experience managing budgets and working with external contractors.
• Excellent problem-solving, organizational, and communication skills.
• Proficient in facility management software and Microsoft Office Suite.
• Guest service-oriented, with the ability to multitask and maintain clear verbal and written communication.
• Certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or equivalent are a plus.
• Experience with AutoCAD is a plus.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A/3 gaming license with the Stillaguamish Tribal Gaming Agency (TGA) and the State of Washington.
• Valid Driver’s License.
• Must provide a signed release allowing the company to obtain your driving abstract in order to show proof of good driving record.

Physical Demands and Work Environment
Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 75 pounds of force occasionally, and/or up to 40 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Requires repetitive movement with the ability to stand and/or walk for an entire shift. This position requires being outside in different weather conditions for some of the shifts. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24 hour, 7 days a week work operation.