Starting Wage: DOE

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all team members to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities 

• Provides customer lists to stake holders, partners and/or vendors on ad-hoc basis.
• Generates and submits monthly and weekly mailing lists.
• Enhance and maintain customer databases.
• Maintain integrity of data to ensure accuracy of analytical efforts.
• Work on improving the quality and integrity of physical and email addresses.
• Sets up and maintains all marketing campaigns within the CRM’s system.
• Creates promotion prizes, Creates EBS promotions and Kiosk promotions including point multiplier strategy and bonus incentives
• Assist when needed with developing standard operating procedures.
• Responsible for maintaining, creating and removal of monthly and on-going promotions and coupons within the Player Tracking systems. 
• Partners with the Marketing Analyst on tasks, analytics, special projects and other duties. 
• The liaison to the Players Club to ensure that front line employees are current on promotions, understand the systems, and naming conventions in order to expedite guest experience.
• Must learn, comprehend and comply with applicable Company policies and procedures, NIGC and WSGC Gaming Regulations and the Stillaguamish Tribal Gaming Rules.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest services skills required.
• An Associate’s degree; and at least two (2) experience in database marketing; and/or a combination of education and equivalent experience.
• Experience in Casino Marketing preferred.
• Must be proficient in Microsoft applications, Player tracking systems, BI applications, SQL, Tableau a plus.
• Ability to function in a fast-paced environment, under short time constraints and within established deadlines.
• Extensive database management and program analysis skills.
• Excellent communication skills, excellent skills in time management, coordinating and prioritizing of projects, problem solving, able to handle stress. 
• Math, Computer Science and analytical background required with an in-depth knowledge of spreadsheets and database applications is necessary.
• Relational and multi-dimensional database management and/or design, data warehouse management, query and/or reporting writing preferred. 
• Must be able to work in an unsupervised atmosphere, detailed oriented, results oriented, maintain a high level of accuracy and excellent time management skills.
• Ability to maintain effective working relationships with department head and employees.
• Skill in solving practical problems and dealing with situations where only limited standardization exists

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A/3 gaming license with the Stillaguamish Tribal Gaming Agency (TGA) and Washington State

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement with the ability to stand and/or walk for an entire shift. Local travel may be required. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis.